Maintenance and helpdesk
Proactive maintenance and reactive support for your business with our professional IT specialists
We appreciate that one of the most daunting things about using technology over more traditional methods is worrying about what to do if something goes wrong. Worry not, as the team here at D8A are highly experienced in the tech we provide and are always keeping themselves up to date with the latest industry developments and updates.
In addition to the option of contacting our support team whenever you come across an IT related issue, we also proactively carry out a plethora of infrastructure maintenance checks monthly to ensure your systems continue to operate as intended and help mitigate problems from arising. This is all included with our maintenance and helpdesk services agreement. Please contact us if you wish to opt-in to this service.
We have outlined below further details about our core maintenance and support services.
Proactive Maintenance
On a monthly basis we run our complete IT infrastructure maintenance assessment which is comprised of a long list of checks that we run through one-by-one to ensure your computer systems continue to run smoothly. Such checks include, updating the OS (Operating System), updating hardware firmware updates, rebooting equipment and services, reviewing whether all data on the system is covered by a backup solution, etc.
Learn more about our Proactive Maintenance service
Reactive Support
In addition to our proactive maintenance service, we also provide fast response reactive services to assist with those issues that cannot be prevented. Our teams are highly adaptable and are proficient in the systems and software we provide. For any issues or bugs that are not immediately known by the team, we will research and liaise with the relevant persons to reach a working solution.
Learn more about our Reactive Support service
Ensure your system is being cared for correctly. Please contact us by calling directly on 020 8315 5820, sending an email to enquiries@d8a-it-services.co.uk or by completing our enquiry form.
THE SIX PILLARS TO OUR 20-YEAR TECH SUCCESS IN LONDON – AND WHAT KEEPS CLIENTS COMING BACK
PREMIUM HANDPICKED TECHNOLOGY
We only choose technology based on its premium, high-security, long-lasting quality and pure performance metrics.
ENTERPRISE-LEVEL INFRASTRUCTURE
Our team provides enterprise-level IT support and infrastructure in a simple and cost-effective manner.
REMOTE TAGGING SYSTEM
D8A devices are equipped with a unique tagging system that allows remote insight into the device’s backend.
CLEAN AND ORGANISED INSTALLATIONS
From the cables you see to the files you don't see, we priority tidiness and organisation.
PROACTIVE MONITORING AND SUPPORT
We keep a watchful eye on your IT infrastructure to catch problems before they happen.
RELIABLE AND RELEVANT EXPERTISE
We know exactly what we are doing, and we do it efficiently no matter the task.
Testimonials
Timothy Proctor
Partner, Proctors Estate Agent in Park Langley, Beckenham, Kent
“We have relied on Jason and the D8A team to look after our IT needs for many years, with a monthly maintenance contract. During this time we have also carried out some major upgrades, most recently moving to a cloud server. With a lot of unseen work behind the scenes to make all necessary preparations, any such improvements have always been carried out with a minimum of disruption. Jason’s breadth of knowledge ensures any downtime is minimised and we are back up and running without delay. The monthly maintenance also ensures, on a day to day basis, that we experience virtually no issues and foreseen problems are dealt with ahead of time. Jason has efficient systems in place and with good humour and a friendly approach we have enjoyed an excellent working relationship that we hope will continue for many years to come."
Nikki Schuster
CEO of the Charity, Renew Counselling in Chelmsford, Essex
“Jason and D8A have been providing IT support for us for 15 years, through many changes and challenges. They have, and continue to be incredibly supportive to our needs and will endeavour to address any issues efficiently and speedily. They have proven to be an excellent resource for us as a charity. During this particularly trying time, D8A have continued to provide the help and support we need in terms of our ongoing IT requirements and also in relation to our response to COVID 19. I have no hesitation in recommending D8A.”
Andy Powell
Club Manager of Jags Sports Club in Dulwich, London
“Jason and D8A have been close partners of ours for the past 12 years. In that time they have built and maintained an IT system which we have come to rely on for all essential business needs. Their friendly and thorough approach has allowed the Sports Club to have total confidence in their advice and capabilities. They are reactive and proactive in equal measures and we know that any critical issues are dealt with swiftly and precisely to a very high standard.”
Nick Vincent
Partner of estate agent, Proctors in Shirley in Croydon
“We have worked with Jason and his company for many years now, we have always received a high level of service from his team, with speedy response time to issues raised. The fact that they are able to remotely access our computers to resolve matters is excellent. D8A have taken care of all our IT needs from large infrastructure projects to a staff member needing some support, they come highly recommended.”
Madde Nicholls
Managing Director, Begg and Co. Plastics distributor in Erith in Kent
“A professional and friendly service who are always there to help us with any IT problems we may have”
Tracy Figg
Office manager and PA to CEO at furniture distributor, Lifestyle Europe Furniture Ltd in Maidstone in Kent
“From our initial introduction to present, we have always received a friendly and professional response from their team.
When we approach them with a problem, we are always confident it will be resolved promptly.”
Thank you D8A for your continuous help and support."
Beverley Horne
Office manager at City Flooring in Beckenham in Kent
“I would like to take this opportunity to commend Jason and his team for their immediate attention to works and any problem solving that City Flooring have encountered.
Many thanks for your utmost efficiency and look forward to your continued advice and expertise in the future.”
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