If you are viewing this it means you do not have the latest version of Flash installed on your computer. You will need this to view our site sufficiently. Please click here to download the Flash Player. After installation is complete please refresh this page. If you have any problems please contact us.

"Support Contracts"


laptop

Even the most well designed system is subject to the effects of its surrounding environment including factors such as temperature, changes made automatically (such as updates), bugs in software and human integration. Therefore it is important to put measures in place to maintain your system.

We can provide repair on an ad-hoc basis or we can provide maintenance agreements (so you know the cost each month). With our maintenance agreement

the price you pay depends on how easy your system is to manage, therefore if you have made investments in servers or reliable hardware or software you can expect the monthly charges to decrease proportionately.

When we provide maintenance all labour costs are inclusive so you will expect to see us even when you don’t have an issue to provide proactive maintenance, including but not limited to installation of software updates or installation of Antivirus upgrades on an annual basis. Also included is the moving of existing computers and servers (should you be relocating your office or just having a move around). If you purchase additional software from us to upgrade an existing computer we would also install this free of charge on the computers that you have nominated to be covered. In fact the only time you would expect to be charged is for parts and additional equipment required for an upgrade or replacement.

Client Computer

We can even put together a maintenance package that will cover your phone system and computer system in one agreement.

You will often find that overall, taking into account some of the major events that can arise (such as hard drive failures) the monthly maintenance fee is less than you would have paid in callouts or helpdesk support calls.