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Server maintenance

In a correctly configured infrastructure your server is the most important piece of equipment in your network.  It is usually responsible for logging users on, storing their data (email, documents etc.), running critical applications, backing up of data and managing many other services.

Without your server usually no one can work.  We have therefore launched our new server maintenance packages.

"What are the prerequisites?"

  • Server less than 5 years old
  • Server is running Windows Server 2000 or later / Windows Small Business Server (SBS) 2003 or later
  • Critical data stored on RAID 1 or RAID 5 array
  • Server is connected to UPS allowing enough runtime for normal shutdown
  • Support client is installed and running
  • Server meets minimum requirements for all installed applications
  • Support agreements are in place for all critical, third party (industry specific) applications
  • Updates are installed by WSUS
  • Server has passed health-check by APNET or was installed and configured by APNET
  • Server is in an accessible, clean, cool environment with screen, keyboard and mouse attached
  • Setup of standing order to APNET for monthly recurring charges


"What does it cost?"

Any servers not yet health-checked or installed by us will need to be checked by us at a charge of £75 + VAT per computer (health-check is free of charge for customers signing up before the end of July)

 
  Advanced
(Recommended for most Small Businesses)		 Standard
(Recommended for most Small Businesses)		 No Maintenance
(not recommended)
Monthly charges and discounts
Standard price per server or virtual server £49.95
per month		 £29.95
per month		 N/A
Price per computer if less than one year old and supplied by APNET Standard less 50% Standard less 50% N/A
Price per computer if less than two years old and supplied by APNET Standard less 25% Standard less 25% N/A
Price per computer if less than three years old and supplied by APNET Standard less 10% Standard less 10% N/A
Minimum contract period 12 months 12 months N/A
Description Includes support client (deployment of basic updates), free onsite and remote support** with reduced rates for installation and configuration work and weekly server checks Includes support client (deployment of basic updates), free remote support** with reduced rates for installation and configuration Standard rates for support and installation and configuration, no support client
[+]Repair Charges
[+]Installation charges
[+]User account management
[+]General Maintenance
[+]New hardware setup
[+]Network cabling
[+]Health-check

*Onsite work is subject to parking and congestion charging expenses and may be subject to travel time if excessive.

All work is subject to a minimum 30 minute charge at each site (remote sessions and phone support is subject to a 15 minute minimum.  Work is charged in 15 minute slots.

Other Support Contracts Services

Computer Maintenance
Router Maintenance

APNET Ltd. Compass House, 36 East Street, Bromley, Kent BR1 1QU (Please make an appointment before visiting)
 t: 020 8315 5820 | e: info@apnet.co.uk
 

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All prices quoted exclude VAT