Frequently asked questions
To get the fastest support possible it may
sometimes be best to find the solution to a frequently asked question by
searching for it for yourself. Please see if your question is answered
below before contacting support.
Please also ensure that you restart the equipment
experiencing the problem before getting involved in major system changes.
For example your router may need restarting if your Internet connection is
experiencing an issue.
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[+]What is the link to access webmail
from? / How do I access email when out of the office? |
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[+]How do I set an out of office message from
outside of the office? |
If you have already left the
office when you realise that you need to put an out of the office message on
then you can do so using webmail.
Login to your webmail in the
normal way (see "What is the link to access webmail from?" if you are unsure
how). Once logged in click the "Options" button (bottom left) then
select "I'm currently out of the office" and complete the message box.
Once complete click "Save and Close".
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[+]How do I set an out of office reply
using Outlook? |
This is only possible if your
email is hosted using Microsoft Exchange (it can be either your own Exchange
Server or a third party Exchange Server).
Open Outlook, click tools and
click Out of Office Assistant. In the window that opens select I am
currently out of the office, add any rules that to which to specify and
click ok.
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[+]How do I archive my email? / I am
receiving a message that my mailbox is over its size limit |
Archiving of email can only be
completed within Outlook (not Outlook Express or Outlook Web Access).
To do this open Outlook, click
file and Archive. We would then recommend that you choose the option
to "Archive this folder and all subfolders" and then highlight your mailbox
name (normally something like Mailbox - Jo Bloggs). Select the date of
which emails to archive. Browse to the folder where you would like to
save the archive (WE HIGHLY RECOMMEND THAT THIS BE TO A MEMORY STICK OR
EXTERNAL HARD DRIVE, as the default location is on your local computer which
is not usually backed up and often lost if Windows need to be reinstalled.
These archived emails will only
be available to you when the location that you saved them to is available on
the computer (for example: if you were to save the archive to one
computer and then roam to another computer the email would not be available
unless you had saved them to a memory stick and then taken the memory stick
to that computer.
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[+]How do I add the School Public (IN/OUT) calendars in Outlook? |
We
have a shared calendar that is used to announce when people are coming in to
school and when people are leaving school.
To
add these to Outlook please open Outlook, click Go, click Folder list, then
expand Public Folders (left hand side of screen), then expand All Public
Folders, right click Babington House (IN) and click add to favourites and
the repeat with Babington House (OUT).
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[+]APNET have repaired or worked with
your computer and when it is returned your Antivirus has been replaced with
Avast and you are being asked to register, why? |
Often we are repairing computers
because they have been infected with Malware or a virus or because the user of
the computer considers it to be slow. We often find that it is necessary
to remove the existing Antivirus if we think that it may have been compromised
or we may feel that the existing Antivirus is slowing down the computer.
In many cases reinstalling the Antivirus can resolve the issue but we generally
find that most people do not have the original disc, installation files or
product key to reinstall the original Antivirus. In order to get the
computer back as quickly as possible, for non-commercial customers, we may
install Avast! Free Edition. You may ask how it can be free and of course
this is a legitimate question. This is the Avast! non-commercial product
they have other products and will at renewal dates try to encourage you to
upgrade to their other products. On occasion, of course, people will
purchase these and this helps keep the free product free.
You are simply required to
register the product within 30 days of installation and then once a year
thereafter. When you are prompted to register we suggest doing it
straight away to avoid forgetting. It takes just a couple of minutes
and only asks simple questions like your name. Remember if you don't
want to pay for an Antivirus product then please click Continue to use the
free edition when asked.
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[+]How
do I get a new user account setup to replace an existing user that is leaving? |
Please submit your request
here
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[+]How
do I get a new user account setup not replacing an existing user? |
Please submit your request
here
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Not answered your question using the
link above, please
submit a support ticket
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